Our Quality Statement

It is the Policy of Specific Tools & Techniques Limited to provide exceptional Engineering Services (Electrical, Mechanical and Civil) and Facility Management of the highest standard at all times conforming to local and international standards and satisfying customers' needs or contractual requirements without compromising compliance with relevant statutory /regulatory requirements.

The Management believes that business performance is dependent on continuous improvement of company's processes, complete customer satisfaction and meeting our legal obligations, codes of practice and industry standards.

Therefore, we will:

• Provide customers with high quality installations and services which meet the needs and expectations of our customers and interested parties and are fit for their purpose.
• Promote the culture of continual improvements of the Quality Management System and the philosophy of getting things "right first time" by ensuring risk assessment fundamentals are integrated in all business processes.
• Develop the skills and competencies of the employees to maximize their potentials and ensure their contributions and productivity match the business needs and the stakeholders' goals
• Pursue improvements ni methods, standards, tools, etc. by setting, reviewing and communicating quality objectives to develop the business and respond ot changing market requirements
• Comply with regulatory and other requirements

This policy commitment will be subject to periodic review as the need may arise and forms our framework for development of our quality objectives.

Quality Objectives

• Provide customers with high quality installations and services which meet the needs and expectations of our customers and interested parties and are fit for their purpose by ensuring;
  • 0% downtime on power outage for all managed sites is maintained daily.
  • Achieve 99.95% customer satisfaction rating for all operations activities annually.
  • Achieve 100% compliance to the approved PPM Plan.
  • All corrective maintenance shall be completed as follows;
    • Minor: (Fanbelts, breakers, DG batteries etc.) shall be completed within 24hours of approval.
    • Medium: (Top gasket, Water pump, AVR, Calibration of injector etc.) shall not exceed 5days after approval.
    • Major: (Overhauling) shall not exceed 7days after approval.
• Promote the culture of continual improvements of the Quality Management System and the philosophy of getting things "right first time" by ensuring risk assessment fundamentals are integrated ni all business processes. This is achieved by ensuring;
  • Ensure 100% compliance to internal audit schedule.
  • Ensure that corrective actions are carried out and issues identified are effectively addressed and closed out within 30days.
  • Conduct annual customer survey and ensure ST&T achieve minimum of 75% internal customer satisfaction rating for support processes.
• Develop the skills and competencies of the employees to maximize their potentials and ensure their contributions and productivity match the business needs and the stakeholders' goals.
  • To recruit the best people to fill vacancies within 2weeks of the role becoming vacant
  • To ensure that a minimum of 80% of in-house trainings and 75% of outsourced trainings stated ni the annual training schedule are achieved.
  • To ensure 100% compliance to appraisal process bi-annually.
  • Ensure Payroll variable is submitted to the Account department on or before 23rd of every month.
• Pursue improvements in methods, standards, tools, etc. by setting, reviewing and communicating quality objectives to develop the business and respond to changing market requirements.
  • Conduct operations meetings weekly and general meetings monthly.
  • Conduct periodic knowledge sharing sessions in compliance to schedule.
  • Achieve at least 50% invoice submission of all approved non-routine jobs done within every quarter of the year for Huawei and ATC projects.
  • Submission of invoices for every preceding month not later than the 25th day of the current month in review for IHS project.
• Comply with regulatory and other requirements
• 0% hazards by ensuring 100% compliance to PPE policy and other Health and Safety and Environment requirements.
• Ensure compliance to all remittances and requirements within the stipulated timelines.